We offer the same warranty as any high street shop and
always abide by the supplying manufacturers conditions. If your purchase
develops a fault that you feel lies within the scope of a warranty claim then do
call us on 01235 530626 or email us at
will advise the procedure to follow.
Please note that we will not re-imburse you for costs incurred taking your purchase to another dealer unless authorised and approved by us. In the case or Saracen Bikes and as per their normal warranty conditions labour charges and carriage charges are specifically excluded. We, however, will undertake to supply and or fit any warranty parts free of charge although reserve the right to charge for carriage on items that we have to arrange collection for and return to you.
We really do want you to be happy with your purchase from us and will do all we can to assist you should you have any problems. With regards to bikes, however, do not assume that parts will be repaired or replaced due to misuse, abuse or lack of maintenance. Should we discover that your warranty claim falls within these boundaries we may, at our option, charge for the parts and carriage involved.